Privacy, Terms & Disclosures

Turning Point Divorce Navigator respects your privacy. This policy explains what personal information may be collected through this website, why it is collected, how it may be used or disclosed, and the choices available to you.

1. Information we may collect

We may collect information that you voluntarily provide through a website form, consultation request or other direct communication. This may include your name, email address, telephone number, city or community, and the information you choose to include in your inquiry.

The website host and related security services may also create basic technical logs, such as an internet protocol address, browser type, device information, requested pages, timestamps and information used to identify or prevent misuse.

2. How information is used

Personal information may be used to respond to an inquiry, arrange or provide a consultation, deliver requested services, communicate about an existing request or engagement, maintain appropriate business records, protect the website and comply with legal or regulatory obligations.

We seek to collect only the information reasonably required for those purposes.

3. Confidentiality and privilege

Information provided to Turning Point is treated as confidential and is shared only as reasonably required to respond to the request, provide services, operate the business or comply with law.

Confidentiality does not create solicitor-client privilege, litigation privilege or any other legally protected professional privilege. Turning Point is not a law firm and does not act as legal counsel as defined by the Law Society of Alberta.

Where Turning Point reasonably believes disclosure is necessary to respond to an emergency that threatens the life, health or security of a person or the public, or where disclosure is otherwise required or permitted by law, Turning Point may disclose relevant information to or cooperate with emergency services, law enforcement, child-protection authorities or another authority having jurisdiction. Disclosure will be limited to what Turning Point reasonably considers necessary in the circumstances and may occur without prior notice to or consent from the affected individual.

4. Sale or commercial exchange of information

Turning Point does not sell, rent or trade personal information.

5. Service providers and processing locations

Turning Point may use third-party providers for website hosting, forms, email, scheduling, security, analytics, document storage or other business functions. These providers may process or store information outside Alberta or outside Canada, where it may be subject to the laws of another jurisdiction.

Only information reasonably required for the provider’s function should be disclosed, and reasonable steps are taken to select and use reputable services.

6. Consent

By voluntarily submitting information through a website form or direct communication, you consent to its collection, use and disclosure for the purposes reasonably connected with your request. Where required, additional consent may be requested.

You may withdraw consent to future use, subject to legal, contractual and reasonable business restrictions. Withdrawal may limit Turning Point’s ability to respond or provide a requested service.

7. Safeguards

Reasonable administrative, technical and physical safeguards are used to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. No website, email system or electronic transmission can be guaranteed completely secure.

8. Retention

Personal information is retained only as long as reasonably required for the purpose for which it was collected, to maintain appropriate business records, resolve concerns or comply with legal obligations. Information that is no longer required may be securely deleted, destroyed or anonymized.

9. Access and correction

You may ask to access personal information held about you or request correction of an error or omission. Requests should be made through the privacy inquiry form below. Identity verification may be required before information is released or changed.

10. Cookies and analytics

This website may use essential browser storage, cookies or similar technologies required for security and basic operation. If analytics or other non-essential tracking tools are added, this policy will be updated to describe their use and any available choices.

11. Policy updates

This policy may be revised when website features, business practices, service providers or legal requirements change. The current version will be posted on this page with an updated effective date.

Urgent and emergency situations

Do not use this website or its forms for an emergency, immediate safety concern, urgent court deadline or crisis. Contact emergency services, a qualified lawyer, an appropriate crisis service or another suitable professional directly.

Sensitive information

Do not submit court documents, financial statements, tax records, passwords, government identification numbers, medical records or other highly sensitive material through a general website form. Secure arrangements should be made before transmitting sensitive records.